Objectifs

The purpose of this unit is to help participants better understand how a manager can explain, predict and manage the behavior of employees in the work environment, focusing on the Anglo-Saxon work environment.
By recognizing how national culture, personality and communication styles affect employee motivation, participants are better able to adapt their personal management style to obtain higher productivity and higher employee satisfaction.

Capacités visées

At the end of this course, participants should :
Recognize how culture and personality affect perceptions of the criteria for good managers and employee motivation ;
Develop communication and conflict management skills ;
Be able to identify motivation techniques that take into consideration the type of industry, the type of employees, the culture of the employees and the culture of the organization

Contenu Pédagogique

This course is not only taught in English, but also uses a traditional American style pedagogy which may be uncomfortable for those who have never been exposed to the Anglo-Saxon teaching style.
To illustrate the Anglo-Saxon style, we can use the metaphor of learning geography. In some pedagogic styles, the teacher would give the student a map of, let’s say, France. Throughout the course, the student would learn the departments, cities, rivers, and other details on the map. During the examination at the end of the course, the student would be given a blank map of France and asked to fill in the necessary data to test his or her knowledge.
To continue the metaphor, in the American-style teaching of the same course, the teacher would give the student a map of France. Throughout the course, the student would learn how to find certain cities using the longitude and latitude or techniques for calculating the distance from one city to another. During the examination at the end of the course, the student would be given a blank map of Africa and would be asked to apply skills that he or she has acquired in studying France in a completely new situation.
There are advantages and disadvantages to each style of teaching; however, that discussion falls outside the scope of this course. What I do want to emphasize is that this course will focus on understanding through practical application of theory. In other words, the study of the foundations of management will be a “jumping-off point” to illustrate certain concepts, rather than a compilation of theories.

Pré-requis

Pre-requisites :
To be successful in this class, it is best :
to have a good understanding of the English language, written and oral ;
to have had some exposure to the work place.

Type de média

Methodology :
Introduction
First, read the article “10 GREAT COMPANIES TO WORK FOR” by Milton Moskowitz and Robert Levering in the January 26th edition of Fortune (Europe), pp.36-49. Try to identify why these companies were chosen to be a part of the article.
Second, watch the “Le Prof” video provided for an introduction into the course.
Finally, finish the introduction by completing a short quiz to verify your understanding of the contents.
Subsequent modules
Read and follow the directions at the beginning of each module and finish the section with a short exercise to ensure you understand the basic principles.

Auteurs

• Diana SANTISTEVAN
  

  Before arriving to the university setting, Ms. Santistevan spent 8 years in the field of Human Resources in private, public, and multinational organizations. Her experience included professional training for line employees and supervisors, designing and implementing benefit and compensation plans, employee relations, recruitment and technology implementation. Since 2002, Diana Santistevan has been leading courses in Organizational Behavior, International Negotiation, Human Resources, and Enterprise Resource Management at the university level. As an American expatriate living in France, Ms. Santistevan brings a unique perspective to cross-culture management and Human Resources. She received a Masters of Business Administration (MBA) from the University of Colorado USA and has lived and studied in France, United States, Spain and Mexico.

• Diana SANTISTEVAN
  

  Before arriving to the university setting, Ms. Santistevan spent 8 years in the field of Human Resources in private, public, and multinational organizations. Her experience included professional training for line employees and supervisors, designing and implementing benefit and compensation plans, employee relations, recruitment and technology implementation. Since 2002, Diana Santistevan has been leading courses in Organizational Behavior, International Negotiation, Human Resources, and Enterprise Resource Management at the university level. As an American expatriate living in France, Ms. Santistevan brings a unique perspective to cross-culture management and Human Resources. She received a Masters of Business Administration (MBA) from the University of Colorado USA and has lived and studied in France, United States, Spain and Mexico.